RETURNS FOR FAULTY OR DAMAGED PRODUCTS

Our quality control teams try to ensure that the products you receive meet our quality standards. If Products supplied to you are damaged or faulty or are not the products you ordered, please contact and inform us as soon as possible via our Contact Us  page or email info@deckjak.co.nz. We will refund Products that were damaged or faulty at the time of supply to you.

Please return the product/s to the following address in the original condition within 10 days of receipt, indicating your reason for return including, your preferred action (replacement or refund), a copy of your receipt, and we will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.  

All returns should be sent with supporting documentation in original or appropriate packaging to the advised return address.

Returns or exchanges of online purchases may be made by post. As Urban Building Products  is not liable for the loss of an item being returned we recommend that you return it using registered mail.

Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).

Sale items are subject to the same returns policy.